Inaccurate Click Statistics - Please Fix

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Anthony Howard

• May 21, 2020 20:00
• Edited

Due to antivirus/security pings from email clients (i.e. https://wordtothewise.com/2013/07/barracuda-filters-clicking-all-links/ and https://community.suitecrm.com/t/barracuda-email-spam-server-is-automatically-building-and-returning-opt-out-urls-to-my-crm-server/68468) all of the click statistics are wrong in the system.

If they plan not to change they should just dump all their RR clicking metrics in the system because they mean nothing if they are all dirty. This is a major oversight not only for us but all customers and system wide metrics so it should be put as a high priority.

I recommend a standard landing page for each panel. When a panelist clicks on a link, it takes them to a landing page with a button to start the survey. Unless this button is clicked, it is not registered as a dropout.

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  Jason Freeman

  • May 21, 2020 20:19
  • Edited

  This is a bug not a feature request.  It should not be treated as a "feature" request. Please prioritize to be fixed.  All Kinesis Panel click statistics are inaccurate for all customers.  It should be a BIG concern. 

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